Keyscan Mobile App
Welcome to the Keyscan Mobile Solution process. Follow the steps below to obtain a Keyscan Mobile Credential.
Step 1: Download the Keyscan Mobile App
For IOS-based mobile devices: Download the Keyscan Mobile App from the App Store.
For Android-based mobile devices: Download the Keyscan Mobile App from Google Play.
Step 2: Enroll Your Supported Mobile Device
Note: Pop-up messages outlined below will only occur while using IOS-based mobile devices and will not appear again after confirmation.
A message will appear on screen when first loading the Keyscan Mobile App: "Keyscan" would like to make data available to nearby Bluetooth devices when you're not using the app. Bluetooth used to communicate with door lock. Tap OK to continue.
Another message will appear: "Keyscan" Would Like to Send You Notifications. Notifications may include alerts, sounds, and icon badges. These can be configured in Settings. Tap Allow to continue.
Proceed to Step 3 (below) if you are using a Canadian mobile device. If your supported mobile device is from outside of Canada, select the country from the drop down box.
Enter your phone number, including area code, into the box. Select I accept the Privacy Policy in order to continue. To view the privacy policy, tap the Privacy Policy link. Tap Submit to proceed.
During the mobile device registration process, you should receive a text message with a 6-digit token to the number you provided above. Enter the 6-digit number that you received into the Token field. Tap Done, then Enroll.
The installation process is now complete.
Step 3: Obtain a Mobile Credential
Your Wallet should display a blank card with the message Tap to add a new Mobile Credential. Tap the + icon either at the top-right or the middle of the screen.
A registrating screen with four empty boxes will appear. Copy/paste or manually enter the registration key sent to you in a previous registration email, then tap Submit.
Your screen will show your registration key number and a message: Processing Mobile Credential record...
Once successful, a white and blue Keyscan credential will appear in the Wallet. You are now ready to gain access into the building, thanks to this latest technology.
If the incorrect Registration Key is inputted, or the key is invalid, a message will appear: Error. Your registration Key was invalid, please try again. Tap OK to re-input the Registration Key.
For more detailed information on how to use this app, tap the Menu icon ≡ at the top-left of your screen, then tap Help.
If you have any questions, or receieved an error during this process and/or did not receive your mobile credential, please contact your building's Access Control Administrator.
How To Gain Access
Open the Keyscan Mobile App on your supported mobile device. Your blue and white Keyscan credential will be displayed automatically. If using more than one credential, simply tap the applicable card.
With the appropriate credential selected on your mobile device, select Tap here to unlock. A 10-second timer will count down on screen. While the app counts down, present the back of your mobile device to a Keyscan BLE reader. The read range may differ depending on the configuration during reader installation.
If access to the door is granted, Access Granted will appear with a green check mark. Also, the wall mounted reader's indicator light will change to green upon completion.
If the wall mounted reader shows a RED indicator light, then access is denied. Speak with your building's Access Control Administrator for more information.
Thank you for using the Keyscan Mobile Solution.